The Clear Connect Difference
- Strong domain experience in management of customer service
programs for the Communications & Media sector
- Delivery of a specially trained, natively English-speaking
workforce, with strong cultural ties to North America and The
UK
- Unrivaled strategies to help companies use customer service as
a competitive advantage to capture, retain and grow the subscriber
base
- Near-Shore presence in a location with close proximity to the
US (5-hour flight from New York), which enhances program management
and provides additional diversity to existing outsourcing
programs
Further, our unmatched and consistently low cost advantage
allows our customers to reduce their overall opex while improving
service levels to their subscribers.
Activations
Make the first contact with your customers meaningful by
providing them quality personnel to establish their service with
you. Clear Connect’s agents provide a smooth and seamless
provisioning process for your new customers, helping them through
the activation process, answering technical questions and providing
information on their new service. Building the initial relationship
through a successful activation process is the start to long-term
brand loyalty.
Technical Support
Service issues are a reality. The question is not if they will
happen, but when they will happen. It’s how customers are handled
during these incidents that defines excellence in customer service.
And companies that practice excellence in customer service know
that service issues create an opportunity to differentiate
themselves from the rest, by responding quickly with knowledgeable
and attentive customer service agents. Clear Connect practices this
concept with our Technical Support Services, delivering
well-trained agents capable of resolving your customers most
challenging technical issues and reinforcing your customers’
loyalty.
Customer Support
Account, billing and provisioning support all offer
opportunities for you to get closer to your customers. And Clear
Connect’s Customer Support Services enable communications providers
to learn more about their customers’ needs while delivering
excellent operational support through our team of highly qualified
agents. The result is stronger loyalty, achieved through responsive
customer service and more accurate information about your
subscriber base.
Inbound Sales
Opportunities to cross and up sell to existing customers are
growing as communications providers expand and bundle their service
offerings. A well-constructed inbound sales program coupled with
your customer service program can increase your average revenue per
user without the traditional cost of sales that would otherwise be
incurred. Clear Connect’s customer service representatives look for
these opportunities in every service interaction with your
customers. We help our clients achieve new revenues while attaining
high customer service levels with their
subscribers.
