Customized Solutions
Our customized solutions for the financial services sector
include customer care, back office, technical support and sales. We
offer the only solution of its kind to financial services companies
looking to improve service levels to customers, grow revenues and
reduce cost. We accomplish this through:
- Delivery of a specially trained, 100% natively English-speaking
workforce, with natural Western culturalization and strong ties to
The US, Canada and The UK
- Unrivaled strategies to help companies use service as a
competitive advantage to capture, retain and grow the customer
base
- Near-Shore presence in a location with close proximity to the
US (5-hour flight from New York), which enhances program management
and provides additional diversity to existing outsourcing
programs
- Strong domain experience managing complex contact center
programs for Fortune 200 companies
Further, our unmatched and consistently low cost advantage
allows our clients to reduce their overall opex while improving
service levels to their customers.
Consistent Measurable Quality
The decision to outsource customer management should not reduce
the quality or significance of this function to your business. The
contact center has become as critical as the local branch to
conduct business and is growing beyond traditional brick and
mortar. Customers rely on the expertise of the contact center to
fulfill their most challenging requests. For customers of financial
services companies, we understand the sensitivity of the
interactions and provide specialized training to our agents to
ensure your customers receive solutions to their most stressful
issues. We emphasize the importance of maintaining excellence in
every interaction and focus our programs on delivering a consistent
quality experience to your customers.
The Importance of Location
Fundamental to any outsourced customer service program is the
language competency of the agents interacting with your customers.
Clear Connect’s English language competency is the highest in the
market, featuring 100% natively English-speaking agents with strong
Western culturalization and close ties to The US, Canada and The
UK. As a result, your customers receive a more natural
conversation, higher English competency and increased satisfaction
levels.
Our near-shore presence (A 5-hour flight from New York) provides a
superior location to many of the major offshore markets. Clear
Connect’s clients in North America benefit by being in close
proximity to their outsourced programs, allowing for easier on-site
training, deployment and management of the programs. This location
also benefits our clients by allowing them to add diversity to
their existing offshore programs in Asia and other major offshore
markets.
Focused Technology
Clear Connect’s adaptive technology allows your customers to
reach the right agent the first time. We focus on first-call
resolution using skills-based routing and through interleaving
multiple communication channels to ensure that your customers
receive a consistent quality experience. We can identify high-value
customers and route them to the appropriate agents who specialize
in cross and up selling, giving you resources dedicated to
increasing customer spend, without additional sales costs. These
technologies also allow our customers to achieve higher
efficiencies in their programs, ultimately resulting in lower
operating costs.
