Retail

Retailers face growing obstacles that make it more important than ever to attract new customers and retain existing ones. Discretionary consumer spending continues to shrink, resulting in less overall consumer dollars available to the retail segment. Today’s consumers have more information about products and services and less loyalty to any one brand. And, the growing lack of product differentiation in the retail segment has forced companies to use other means to attract and retain customers.

Strategic Customer Management

Clear Connect provides strategic customer management solutions to companies in the Retail sector. Our unique differentiators offer our clients the only solution of its kind in the market today, combining:

Expert development and management of customer service programs for the Retail sector
Delivery of a specially-trained, natively English-speaking workforce with true Western culturalization, particularly skilled at handling US and UK customers
Multi-channel strategies to help companies use customer service as a competitive advantage to capture, retain and grow customers
Near-shore presence in a location with close proximity to the US (5-hour flight from New York), providing enhanced program management and additional diversity to existing outsourcing programs

These unique aspects, coupled with our low-cost advantage, provide unmatched value for companies who want to stay ahead in the Retail sector. The benefits: improved quality in customer management and a significant reduction in operating costs.

Building Loyalty

Consistently delivering a positive customer experience improves loyalty, strengthening the bond between customer and company. Clear Connect provides this experience to our clients requiring demanding levels of service from their customers. We understand that customer support is one of the most critical operational aspects of your business, key to retaining and growing your customer base. It allows you to get closer to your customers and have a more thorough understanding of their ongoing needs and how to better serve them. As a result, customer service becomes a competitive factor through which retailers can differentiate themselves in the industry.

Growing Revenue

Focused on growing wallet share per customer, our agents are specially trained on multi-channel programs that include both a sales and service component, including programs with cross and up sell potential. We understand the nuances of providing excellent levels of service while looking for opportunities to grow revenues with each customer. We also understand the intricate processes behind customer management that will lead to the greatest operational efficiencies for our clients. Our agents handle multiple communication channels simultaneously, including voice, chat and email, to ensure your customers receive the quickest, most complete response to their needs. At the same time, we use these strategies to reduce our clients outsourcing costs significantly, by interleaving real-time and non-real-time processes.