The Clear Connect Difference
- Strong management of customer service programs for the Travel
and Hospitality sector
- Delivery of a specially-trained, natively English-speaking
workforce with strong Western culturalization, similar to that of
the US and UK
- Multi-dimensional strategies to help companies use customer
service as a competitive advantage to capture, retain and grow
customer spend
- Near-shore presence in a location with close proximity to the
US (5-hour flight from New York), which enhances program management
and provides additional diversity to existing outsourcing
programs
This unique combination, coupled with our low-cost advantage
provides unmatched value for companies who want to stay ahead in
the travel and hospitality industry. The benefits: improved quality
in customer management with a significant reduction in operating
costs.
Comprehensive Programs
Our comprehensive programs include sales, service and pre/post
travel support. Our agents are specially trained on multi-channel
programs that include both a sales and service component and are
skilled at cross and up sell on complementary products and
services. We understand the nuances of providing excellent levels
of service while looking for opportunities to grow revenues with
each customer. We also understand the intricate processes behind
customer management that will lead to the greatest operational
efficiencies for our clients. We use this information to help our
clients achieve significant cost reductions, excellent service
levels and new opportunities with their customers. Our specific
services include:
- Consumer and corporate reservations
- Travel information
- Sales, cross and up sell programs
- Rewards programs
- Technical support
- Online user support
- In-Flight Support
