Back Office

Although not directly visible by your customers, back office processes have a significant effect on your customers’ overall satisfaction. Companies that focus on efficient and effective back office operations benefit from higher customer retention rates. At Clear Connect, we treat these processes as critical to your success. From data entry to account validation to rewards management, we provide vital back office services, allowing our customers to maintain focus on their core competencies.

Performance Management

We collect, analyze and report on data to measure the performance of our customers’ processes’ and provide input to further improve these processes. We also integrate back office and customer management solutions to streamline the entire order-to-cash process, from order entry to fulfillment to invoicing to collection. These integrated programs reduce the order-to-cash period and simultaneously improve customer satisfaction. Our services include:

Order Management
Data Entry & Verification
Database Maintenance
Claims Processing
Fax Management
Account Validation
Correspondence
E-Mail Management
Document Conversion